Contents 1.0 conception4 1.1COMPANY BACKGROUND5 1.2 BACKGROUND PROBLEM DEFINITIONS6 1.3 line PROBLEM7 1.4 question OBJECTIVE8 1.5 enormousness OF THE question8 1.5.1 IMPORTANCE OF THE look into TO lead9 1.6 NATURE OF THIS RESEARCH WORK10 1.7 RESEARCH QUESTIONS10 1.8 ASSUMPTION11 1.9 SCOPE12 1.10 LIMITATIONS12 1.11 SUMMARY13 2.0 belles-lettres RE lieu14 2.1 leaders16 2.2 leadership STYLES19 2.3 THE TRAIT THEORIE22 2.3.1THE AUTHORITARIAN/ AUTHOCRATIC leaders STYLE23 2.3.1.1PARTICIPATIVE (DEMOCRATIC) LEADERSHIP STYLE24 2.4.1.2 LAISSEZ-FAIR LEADERSHIP STYLE24 2.5 CONTINGENCY THEORIES25 2.5.1 CRITICAL VIEW OF HERSEY- BLANCHARD MODEL28 2.6 POWER AND yield THEORIE29 2.7 ENTREPRENEURSHIP32 2.8LEADERSHIP IN ENTREPREURSHIP35 2.9 guest SATISFACTION36 2.10MEASURING client SATISFACTION39 2.13THE LINK between EMPLOYEE dollar volume AND CUSTOMER SATISFACTION46 3.0 METHODOLOGY49 3.1 POPULATION judge50 3.2 DATA COLLECTION51 3.3 INSTRUMENTS53 3.4 LEADE RSHIP STYLE converse QUESTIONNAIRE54 3.5 EMPLOYEE occupation SATISFACTION QUESTIONNAIRE (ESQ)54 3.6 CUSTOMER SATISFACTION QUESTIONNAIRE (CSQ)55 2.15DATA analytic thinking56 3.8 RESEARCH LIMITATION57 3.9 RESEARCH ETHICS58 4.0 DATA PRESENTATION AND ANALYSIS59 4.1 EMPLOYEE JOB SATISFACTION QUESTIONNAIRE (ESQ)60 4.2 LEADERSHIP INTERVIEW QUESTIONNAIRE ANALYSIS65 4.
3CUSTOMER SATISFACTION QUESTIONNAIRE PRESENTATION AND ANALYSIS70 4.4 SUMMARY79 4.4.1 Leadership wonder questionnaire80 4.4.2 guest care satisfaction80 5.0 DISCUSSION82 5.1 Leadership modality84 5.2 Employee job satisfaction85 5.3 Customer care satisf action.86 6.0 SUMMARY, demonstration AND ! testimonial88 6.1 Summary of purpose88 6.2 Summary of procedure89 6.391 CONCLUSION91 6.4 good word92 7.0 BIBLOGRAPHY94 8.0 APPENDIX A106 CHAPTER 1 1.0 INTRODUCTION Accepting the significance of small scale...If you take to get a full essay, order it on our website:
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